Our Philosophy

Our belief is that Physiotherapy is an intervention treatment that nearly always requires  ‘Hands On’ work, which may be combined with stretches plus strength, mobility and endurance exercise to get you the best results and quickest recovery.

The NHS is moving in the direction that Physiotherapists are doing more diagnosis and with less hands on intervention.

At PhysioFlex we firmly believe that combined treatments, that include the various physical techniques, provide the best opportunity for maximum pain relief, quick recovery and the best long term results. 

We believe in ‘best practice’ and for us that means using our experience to give you the correct treatments and advice. That is why we operate a SERVICE GUARANTEE – if you are NOT happy with our service let us know and we will look to rectify it. If you’re still unhappy we will immediately refund your treatment fee. 

We can’t guarantee full recovery for all problems as this is just not possible for chronic conditions. Our job, in that situation, is to help you to understand and manage your condition to maximise your function, recovery and pain management.
What we do care about is the way we treat you.
We care about you and the service we provide you.
If you are NOT happy with our service or approach then please let us know. We would love the opportunity to immediately rectify it. We all make mistakes but we believe in making as few as possible, and when we do, we look to make things right.

At any point if you are still unhappy with our service we will immediately refund your treatment fee.

Caroline Bennett
On Behalf of PhysioFlex (West Lothian) Ltd