We strive to be excellent for everyone. Feedback is always important, so should we fall short of your expectations in anyway please let me know. Don’t forget we operate a Money Back Guarantee. We set ourselves very high standards of service and duty of care but should we ever fall short please get in touch.

Caroline Bennett: Director

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Feedback and Critique

Your feedback is important – of course we love to hear any thing positive you have to say to us, but just as important is when we do not live up to your expectations. We are happy to discuss any aspect of our service with you – drop me a note via the comments box and if you want to discuss it with me then please send me your phone number and I will give you a call.

Thanks for your help

Caroline Bennett: Owner

We can’t guarantee full recovery for all problems as this is just not possible for chronic conditions. Our job, in that situation, is to help you to understand and manage your condition to maximise your function, recovery and pain management.
What we do care about is the way we treat you.
We care about you and the service we provide you.
If you are NOT happy with our service or approach then please let us know. We would love the opportunity to immediately rectify it. We all make mistakes but we believe in making as few as possible, and when we do, we look to make things right.

At any point if you are still unhappy with our service we will immediately refund your treatment fee.

Caroline Bennett
On Behalf of PhysioFlex (West Lothian) Ltd