Frequently Asked Questions

In this section we try to answer some of the questions you might have about ourselves, physiotherapy in general or specific advice. If you can’t find what you are looking for we are happy for you to call 01506 237770 or email bookings@physio-flex.co.uk

Caroline Bennett: Director

Appointment Information

Do I need to be referred by a Doctor?

Insurance patient

  • If you will be using medical insurance you should check your policy as some insurance companies require a GP referral before they will pay for treatment.

Private patient

  • There is no need to go to your GP first, you can phone the clinic direct to book an appointment or book online Book Now

 

Where are your clinics?

We have clinics within the Xcite Gyms in Livingston, Bathgate and Broxburn, and in the Country Club at Dalmahoy (from March 2020)

How can I book an appointment?

You can book an appointment by calling 01506 237770 or use our online booking portal.

How long is an appointment?

Appointments are 30 min, 45 min or 60 min. For your first appointment we always recommend a 45 min or 60 min appointment as the therapist will have to take a case history and discuss your issue, requirements and likely treatments and the longer appointments allow this and treatment to happen in the same session.

What should I wear

 Please wear clothing that you feel comfortable in. A full examination of the painful area is essential. We will need to see it and the surrounding area. We will always try to preserve as much dignity as possible. If you have a leg or lower body issue wearing shorts is recommended and for a upper body issue a sports vest of some sort is recommended. If you have any concerns at all please discuss these with your therapist and you can always bring someone with you to the appointment if that makes you feel more relaxed and at ease.

Should I have medical notes and X-Rays on hand?

The more information the therapist has about your condition the better the therapist can make an informed decision. Please bring with you any information you think will help us, help you.

Are your Physiotherapists Fully Qualified
All the Physiotherapists employed by Physio-Flex are fully qualified Chartered Physiotherapists registered with the Health and Care Professional Council (HCPC) and the Chartered Society of Physiotherapists (CSP). Should you have any concern we will gladly show you our certificates or you can contact either of the bodies above and lookup the registrations online.

We can’t guarantee full recovery for all problems as this is just not possible for chronic conditions. Our job, in that situation, is to help you to understand and manage your condition to maximise your function, recovery and pain management.
What we do care about is the way we treat you.
We care about you and the service we provide you.
If you are NOT happy with our service or approach then please let us know. We would love the opportunity to immediately rectify it. We all make mistakes but we believe in making as few as possible, and when we do, we look to make things right.

At any point if you are still unhappy with our service we will immediately refund your treatment fee.

Caroline Bennett
On Behalf of PhysioFlex (West Lothian) Ltd